On this page you will find the latest information on the rights and obligations of small business in response to events caused by the COVID-19 pandemic. This will be updated regularly as new guidance becomes available. The ACCC understands many small businesses are struggling to manage cancellations, delays and suspension of products and services. As a first step, we encourage businesses to contact customers wherever possible to advise them of how you are handling various circumstances. In doing so, businesses should continue to be mindful of their obligations under the Australian Consumer Law, which include: - to not mislead customers, including about what the customer is entitled to under their terms and conditions - to not act unconscionably when dealing with their customers - to not seek to rely on unfair terms in standard form contracts with customers. Consumers can find information on their rights in relation to goods and services in our Consumer section. In many instances, small businesses are also defined as consumers, especially in relation to dealings with large businesses. https://www.accc.gov.au/business/covid-19-coronavirus-information-for-small-business#country-of-origin-labelling